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User Support

The Florida Tobacco Prevention Training Program for Educators uses several levels of support for your needs as an educator and as a participant. Please choose the appropriate level of support that will accommodate your need.

Days - All weekdays except where noted with telephone symbol.

Hours - 8:00 AM to 4:30 PM Monday through Friday. Click HERE for calendar.

Phone - 561-494-1415

Postal Mail

Tobacco Prevention/Dept of Safe Schools
Lincoln Elementary School
Attention: Mary Burdier
Room 268
1160 Avenue N
Riviera Beach, FL 33404

Email

Course Questions
Failed Tests, Assignment Submissions, Other
tobaccoprevention@palmbeachschools.org
Attention: Chris Roh-Habib

Web Site - Problems, Suggestions, Submissions
tobaccoprevention@palmbeachschools.org
Attention: Brian Dawson

Course Site - Dead links, Problems
tobaccoprevention@palmbeachschools.org
Attention: Brian Dawson

LIVE Support

This process requires that you can be online with the program and on the phone at the same time. You should set up an appointment to meet with the technician who will be able to talk to you while watching your computer to walk you through steps. While someone may be available to help you quickly, they may be helping someone else or otherwise occupied at the time. This is usually a last resort as you have tried all other avenues of help. To have someone monitor your computer for live support, please call
561-494-1415
.

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